Shipping 

We ship throughout the United States Via USPS or UPS priority mail 1-3 days only 

We ship Monday, Tuesday, and Wednesday making estimated arrival time for orders between 2-3 days.  

All orders placed after Wednesday 2 pm PST will be processed the next available shipping day.  

Please note that the following items are delivery only: 

• Party Pans 
• Party Trays 
• Sugar’s Famous Cookie Jars 

Want a specific delivery date? 

Select it on the calendar at checkout and we will do our best to get it there on the date requested. (We cannot guarantee delivery dates or times with USPS) 

Email us at [email protected] for larger orders and shipping inquiries. Orders shipped on Thursdays in most west coast states, CA, NV, AZ, UT, & OR will be delivered on Saturday. Southern and East coast states will ship the following Monday.  

Please allow 48 Hours to process all orders 

We do not ship on Friday, Saturdays, or Sundays. 

USPS will not ship to, APOs or FPOs. 

• Sugar’s Famous Cookies and Ice Cream may contact you about changes to your shipping arrangements as necessary. 
• Sugar’s Famous Cookies and Ice Cream is not responsible for incorrect or undeliverable recipients and addresses. Please check the accuracy of your shipping address and include a company name, suite and/or apartment number if necessary. A correct phone number for the recipient will also help ensure timely delivery. 
• Sugar’s Famous Cookies and Ice Cream will not be held responsible for delays in delivery time or date caused by the shipping company for any reason. 
• Shipping companies may of their own free will decide to require a signature for any package even though Sugar’s Famous Cookies and Ice Cream has not asked for one. We are not responsible if this causes delay or even eventual return of your package. 
• Sugar’s Famous Cookies and Ice Cream ships all orders “No signature required” so that your package will not be delayed. We are not responsible for packages stolen or damaged after they are delivered to the address specified by the customer. 
• USPS Priority shipping: We do limit this to no more than 3-day travel time as we do not use any preservatives in our cookies and want to offer the freshest product available to our customers. (Limited to 1 – 3 days, typically arrives before 8pm) 

Return Policy: 

• Due to the fact that our cookies are perishable items, they cannot be returned. Our goal is that every customer fall in love with our cookies, but we understand that does not happen with everyone. If you do not like our cookies due to personal taste preference, we cannot offer a refund. If there is a damaged product or your order isn’t sent to you as specified, we will review this on a case-by-case basis. Please email us at [email protected] or contact us at 770.325.2277. 

Merchandise Return

By making a purchase through the Sugar’s Famous Cookies and Ice Cream website, you acknowledge that you have read and agree to the Sugars Famous Cookies and Ice Cream No return policy. All Sales Are Final! 

No Refunds

No Returns 

No Exchanges 

All sales are final on all Merchandise.